Features

WEB PORTAL

Take control through our easy-to-use web portal, you have complete control over how your phone system is set up and used.

FIND ME / FOLLOW ME

Find Me Follow Me Allows subscribers to specify a list of numbers that are rung in sequence or simultaneously whenever their line is called.

INTERNATIONAL CALLS FROM MOBILE

Make international calls from your cell phone for a fraction of the cost. Instead of making direct calls through your mobile carrier, make a local call through the CommPortal.

CALL NOTIFICATION SCREEN POPUP

Know the name of who is calling before you accept the call through a pop up in the lower corner of your screen. If you decide not to pick up, you can route the call to voicemail.

CLICK TO CALL

Return voice mail or place a new call directly from CommPortal or from Outlook contacts. Just highlight the number and click.

INCOMING CALL MANAGER

Personalize and structure the way you receive calls. By comparing incoming calls to a your contact and applying simple, configurable rule-set.

REMOTE WORKER SUPPORT

Connect the business phone system to remote offices or at home workers.

VISUAL VOICEMAIL

Through the web portal and/or MS Outlook, all your messages are in one place. No more calling multiple voicemail numbers.

AUTO ATTENDANT

Premium Attendant is a subscriber-configurable automated receptionist service capable of handling thousands of calls each hour.

SINGLE NUMBER REACH

Turns your cell phone, home phone, or even hotel phone into your office phone. Any call you make from that phone is billed to your office. The caller ID shown is your office number.

DISASTER RECOVERY

Allows you to have continuous communication even in a disaster. Office line can be automatically re-routed to another unaffected line.

MS OUTLOOK INTEGRATION

Seamless integration with Microsoft Outlook. Synchronize with local and global contact lists. Initiate calls directly from Outlook.

FAX TO EMAIL

Receive your faxes right into your email inbox, no phone line, no fax machine, no paper and no ink cartridges.

Soft Phones

MaX UC, DSM Telecom’s soft phone app for mobile and desktop devices, allows you to make and receive calls, instant messages (IM) or video calls from any internet-connected device, anywhere in the world!

Join over 2 million soft phone users worldwide that rely on the power of MaX UC…view to learn more

Powerful ‘presence’ capabilities allow you to see the real-time status of coworkers – available, offline, on the phone, or in a meeting. This integrates with Outlook so that click-to-dial and IM can be integrated easily into email, as well as CRM applications and business productivity tools.

FAQ's

What is Digital Phone’s hosted IP Service?

A service that brings a fully featured phone system to you, using the worldwide web. Both voice and data are efficiently carried over one connection.

Can I use my existing telephone numbers?

Yes, DSM Telecom can move all your existing telephone numbers over easily.

How do I move/add or change voice lines?

Changes or additions can easily be made by accessing our web portal and following the instructions. Additional help can be provided by calling our support team.

Does DSM Telecom replace my phone system?

Yes. However, if you intend to keep your existing PBX, you can still benefit from our hosted solution with features that your current system may not support.

What are the key benefits of using DSM?

• Web-based administration
• Easy to customize
• Flexible scalability
• Easy upgrades
• No premise-based maintenance cost
• No upfront capital expenditures

What is a SIP trunk?

SIP (Session Initiated Protocol) trunks are virtual circuits delivered over an Internet access line using VOIP technology. SIP trunks are used in conjunction with an IP-PBX and are thought of as replacements for traditional PRI or analog circuits.

What are the cost benefits of using SIP trunking?

SIP trunks are typically less expensive per trunk than a traditional PRI. With SIP trunks you have the flexibility to purchase only what is needed versus a PRI with 23 full channels. Save money by purchasing in increments of 1 rather than 23.

What equipment is required for SIP trunking?

SIP trunks can work with most PBX systems. However, DSM will work with you to ensure compatibility of your existing equipment.

Will I need more Internet connectivity when I buy SIP trunks?

SIP trunks are virtual circuits delivered over an Internet access line. Depending on the number of SIP trunks purchased, and the amount of excess Internet connectivity, a business should consider purchasing more Internet access. However, it’s important to know that when a SIP trunk is not being used, the bandwidth otherwise allocated to a SIP trunk is freed up for use in less intensive applications, such as e-mail and general web use. This dynamic allocation of bandwidth is yet another feature of SIP trunks versus more traditional technologies.

E911 Service

DSM TELECOM offers enhanced 911 (e911) emergency call service that can be connected to any broadband internet connection around the world. This enables emergency services to have access to your location and phone number upon dialing 911. As a new DSM Telecom customer, the national 911 contact centre will be updated with your current business address and phone number information.

When moving or changing addresses it is important to re-register your new address with DSM Telecom. Changed addresses not registered with DSM Telecom will result in emergency services being dispatched to the previous registered location. Change of address information can be performed by connecting to our Commportal, via email, or phone our support center. Phone numbers and addresses not registered for e911 service will still be able to dial 911. However, 911 dispatchers will not automatically know your address or phone number.

DSM Telecom’s E911 service will not be available in the event of a power failure or broadband IP network outage. We encourage you to use your cellular phone in the unlikely event that these circumstances occur and 911 service is required.